A traceroute is a diagnostic test that you perform from your computer. The traceroute results display the path across the network (Internet) that data takes from your computer to a destination. Usually, that destination computer will be a webserver, and you’ll be using a traceroute to help determine why a website is slow or unresponsive.

When a website is slow or unresponsive, our first thought is to assume there is a problem with the webserver. While a problem on the webserver is certainly possible, it’s also just as likely that there is a problem somewhere on the path between your computer server itself. The traceroute can show you where the problem is.

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First, we’ll explain how to do a traceroute (from Windows, Mac, or Linux), and then talk about what the results mean.

Windows

To do a traceroute on a Windows computer we’ll use the TRACERT utility.

Click the Windows icon and type “cmd.”
Click the “Command Prompt” link or icon.

Type “tracert” followed by the domain name that you want to trace to. Hit the “Enter” key on your keyboard.
The traceroute will run and the results will be displayed.

Mac

Using Terminal

Launch Terminal (/Applications/Utilities). You can also use the Spotlight Search function.
Enter the word traceroute, followed by a space, then the domain name for which you want to run a traceroute and then hit enter.

Using Network Utility

Launch Network Utility. You can access Network Utility
- by searching with Spotlight. To do that, simply press Command and Space then type “Network Utility.”
- by going to the CoreServices folder (/System/Library/CoreServices/Applications/). You may access this folder by going to Finder > Go > “Go to Folder…”.
Select Traceroute
Enter a domain name.
Click Trace.

Linux

How you get to the traceroute utility on a Linux computer varies depending on which distribution you run. Generally speaking, you access it the same way you would access it on a Windows computer, by opening a command prompt.

You’ll usually type the full name, traceroute, rather than the Windows name, tracert. best free gantt chart template So for example:

If traceroute is not available in your Linus installation, you may have to install it.

Some Linux distributions require you to specify the protocol after -I:

Making Sense of the Results

If GreenGeeks technical support has asked you to run a traceroute and send them the results, their diagnosis and conclusions may differ slightly from what we cover in this section. That’s because we are taking a high-level overview here and not going too deeply into the technical weeds. If you’re curious about the technical details of traceroute you can learn more about them here.

When your computer connects to a website, it travels a path that goes through several points, starting with your home router, then moving on to your ISP, then out onto the Internet. Your request will bounce through several computers (a.k.a. routers or gateways) along the way until it gets to the website’s local network (the web host’s data center) then finally to the server itself.

Each stop along the way is known as a “hop.”

Here’s how our example breaks down:

So as you can see, the traceroute shows the path and the response times for each stop along the route. If there’s a connection problem anywhere along the way, you’ll see it in the response times.

Our demonstration traceroute doesn’t show any problems. Any response time of 150 ms or less is pretty standard for a traceroute where your computer and the webserver are in the same country.

A traceroute that has to travel to another country will often reflect the distance in increased response times.

Like this traceroute from my computer in California to a server in China:

You can see that as soon as the connection hits the Internet, the response times are much slower. 100 ms is added to most hops. That is common when accessing servers on other continents. Response times up into the 300s are not unusual.

What You’re Seeing in Each Line of the Traceroute

Let’s break down one of the lines in our test trace to show you what kind of information is in there.

First is the hop number which is just the number of the hop on the route to the target server.
Next are the round trip times (in miliseconds) for your packets to reach the router and return to your computer. There are three round trip times because the traceroute sends three separate packets in order to show the consistency of the route.
Finally, the domain name and IP address of the router.

Time Out! This Must Be the Problem!

Sometimes you’ll see a time out in the traceroute.

That could mean that a router is down. Or it could mean that the router is configured not to return results to a traceroute. It could also mean that the router has a firewall enabled, or it is returning a time-out result for all the hops before it.

As I mentioned earlier, there are some deep technical weeds you can get lost in when interpreting traceroute results. Things are not always what they seem. “Request timed out” is one of those things that is not always what it appears.

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The GreenGeeks support staff can usually determine whether the time out is a problem or not.

How to Copy and Paste Traceroute Results

If you’ve been asked to share your results with a support representative, you’ll need to paste them into your ticket.

Windows
Right-click inside the command prompt window and select “Mark.”

Click and drag your mouse over the area you wish to copy.

Hit the “Enter” key on your keyboard (or right-click in the title bar of the command prompt window and select Edit > Copy).

Now you can paste into a text file or support ticket.

You can also use this cool trick to write traceroute results to a text file. From the command prompt run:

When I run this example, it performs the trace and writes the results to a file named traceroute.txt on the desktop of my computer.

You can change C: to any folder or path where you want to save the file.

You won’t get a confirmation that the command has completed, just a blank prompt.

Mac or Linux
Similar to the Windows instructions above, you can run a command that outputs the results to a text file:

Is There an Online traceroute Tool I Can Use?

Yes and no.

Generally speaking, you want to run a traceroute from your home computer. An online test can’t do that.

However – there are some online traceroute tests that can be useful. If users from other parts of the world are saying they are experiencing slowness or time outs on your site, running a traceroute from multiple locations can help you discover where the problem may be.

There are also some mobile apps that will run a traceroute from your phone. For example, Network Analyzer on an Android phone, or Nice Trace on an iPhone.

The rule of thumb is you want to run the traceroute from the computer you are using when you see a problem with a site.

Mac Os Utility

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Mac OS X and macOS has always comes with a whole load of useful features and tools, one of which is Mac Network Utility, a way of finding out more about each of your network connections. In this article, we take a look at how to use the Apple Network Utility feature.

For anyone who's unsure where to find it, more recent macOS updates, such as Mojave — and the 2019 macOS Catalina too — have buried Network Utility in a Systems folder, which means searching for it through Spotlight. If you are going to need this fairly often then placing an alias where you can find it, such as on your Desktop, can be useful.

What can you do with Mac Network Utility?

Netstat: (Short for Network Statistics) This used to be something that could only be done in Terminal. It is a fairly sophisticated tool which now can be accessed through a user-friendly graphic interface instead of inputting command line code. Use Netstat to examine your Mac’s routing tables, viewing detailed summaries of packets received and sent through common network protocols.

Ping: Providing you know another computer, servers or devices IP address, use the Ping test to ensure it can communicate with that device at that IP address.

Lookup: Use this to view the information provided by your Domain Name System (DNS) server.

Traceroute: Find out exactly the path a message or transmission takes from one computer or device to another.

Whois: Unless someone has protected this data, use this to trace “whois” information from as server.

Finger: Again, unless this has been protected, use the the Finger protocol to trace user information with a user name and domain address.

Port Scan: With an Internet or IP address, this can be used to scan for open TCP ports.

As you can see, it’s a pretty comprehensive list of features that may surprise some Mac users. Apple gives you the tools to quickly and easily look up a lot of information on IP addresses, domain names, and connectivity ports.

How to use the macOS Network Utility?

With each of these features, it depends on what information you are looking for, what you already have (e.g. someone else’s or another devices IP address or domain name), and whether or not they're in your network, or can be connected to your network remotely. This even works whether or not your machine is air gapped.

Although Network Utility was only designed for Mac OS X, with the Finder tool it can scan for the relevant data packets connected to iOS devices that are currently on your network. It can be a useful feature for those wanting to add more to an iOS tool kit.

Each search feature is designed to be as simple as possible, so even those without technical knowledge can use and access them. All of the options above provide simple input features and search buttons, so once you've got the information — e.g. an IP address — you can go ahead and search for more details. Take the Port Scan feature of Network Utility, it can run for quite a while searching for open TCP/IP ports, as it will scan for port numbers ports 1 through 65535.

To ensure Network Utility is effective and useful, you need a strong Internet connection and your Mac running as smoothly as possible. What if your Mac is having connectivity issues?

Let’s look at how to solve connectivity problems to ensure you can use Network Utility properly.

Test the real speed of your internet

With a Mac, and with the right tools, you have a lot of control over how fast — or not — you surf the Internet. It isn't only down to your provider and network speed. But sometimes, the data that your provider gives you is incorrect. So how do you ensure that your internet is fast enough?

You can do this with a free tool that comes with CleanMyMac X. This app is a well-known Mac optimizer that unlike many other cleaner apps is notarized by Apple.

1. Download and install CleanMyMac X (here is a link to a free edition)

2. Now, click on the tiny iMac icon in the top bar (where your time is)

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This will open a dropdown menu. Click Test Speed in the right column.

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Use the Menu feature to see your current Internet speeds (upload and download).

Flush DNS cache to improve your internet connection

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Your Mac stores some of the Domain Name System queries in form of cache. When your network slows down or you can't connect to certain websites, you may clear the cache and thus reset your internet connection.

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For this you'll need the main CleanMyMac X app, not the one we've just used.
1. Open CleanMyMacX
2. Click on the Maintenance tab
3. Choose Flush DNS cache

Download CleanMyMac X Free Edition

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Did it work? Your internet speed should increase a little bit.

Mac Utility Software

CleanMyMac X is a really useful Mac performance improvement app. It comes with a whole load of features and tools that improve how a Mac runs, including its network and browser connections so that if you run searches through Network Utility, you can be sure that it is running as smoothly as possible.